Privacy Policy
PART 1: WEBSITE TERMS AND CONDITIONS
These terms and conditions (“Terms”) explain the rules that apply when you buy products (“Products”) from the Foudys website. Please read them before placing an order.
The website is operated by WOMEN'S FOOTBALL MERCHANDISE LTD, a company registered in England and Wales. The registered office stated in the source terms is Empress Business Centre, 380 Chester Road, Manchester M16 9EA. In these Terms, “Foudys”, “we”, “us” and “our” refer to the company operating the website.
The source terms were last updated in April 2024. This date should be updated when the revised policy is approved.
1. Contacting us
You can contact us using the contact form on our website or by emailing hello@foudys.com. Please include as much relevant information as possible so we can help. If we need to contact you about an order, we will use the contact details you provided unless you have asked us to use another method.
2. Our products
Product images on our website and in advertising are for illustration. We do our best to show colours and finishes accurately, but displays and printed materials may not show the product exactly as it will appear in person. Packaging may also vary from images shown. The source terms state that products are purchased from official vendors.
3. Placing an order and our contract with you
You may place an order only if you are legally able to enter into a binding contract and live in a country to which we deliver. In England and Wales, this generally means you must be at least 18. Please check our delivery information for the destinations we serve.
All orders are subject to these Terms. We may send an order acknowledgement, but this does not mean your order has been accepted. Under the source terms, acceptance takes place when we dispatch your order, unless we tell you we cannot accept it.
If we cannot accept your order or supply a Product, we will let you know. If you have already paid, we will refund the amount paid for the order or the affected Product, as applicable.
4. Prices
Product prices are shown on our website in pounds sterling and include VAT where applicable. We take reasonable care to ensure prices are correct, but errors can occur.
If we discover before dispatch that the correct price is higher than the price shown when you ordered, we will contact you and give you the option to proceed at the correct price or cancel. If an obvious and unmistakable pricing error should reasonably have been recognised, we may cancel the contract, refund any sums paid and require the return of Products already supplied, where permitted by law.
If the VAT rate changes between the date of order and delivery, the VAT charged may be adjusted unless you have already paid in full before the change takes effect.
5. Payment and gift cards
Accepted payment methods are displayed on our website. Payment is taken using your selected payment method when you place your order.
If you use a voucher or gift card, you are responsible for entering the correct code at checkout. Additional terms may apply to vouchers and gift cards.
Orders delivered outside the UK may be subject to import duties, taxes or other charges imposed by the destination country. These charges are the recipient’s responsibility, and Foudys does not control them.
6. Delivery
Delivery destinations, costs and estimated delivery times are set out in the delivery information below and on our website. Delivery times are estimates and may vary.
Depending on the destination and delivery method, a signature or other delivery requirements may apply. If a delivery cannot be completed, the courier may leave a notification or contact you with instructions for rearranging delivery or collecting the parcel.
If a courier attempts delivery but you do not rearrange delivery or collect the parcel as instructed, it may be returned to us. In those circumstances, we may cancel the order and refund the price paid, less the original delivery charge and any return costs charged to us by the courier, where permitted by law.
The source terms state that delivery is complete when the Products are delivered to the address provided or to a person you have identified to accept delivery, such as a neighbour. The source terms also state that ownership passes once payment has been received in full. Nothing in these Terms affects any rights you have under applicable consumer law.
7. Other important terms
Nothing in these Terms affects your statutory consumer rights. We may transfer our rights and obligations under a contract to another organisation if we tell you in writing and the transfer does not affect your rights.
The contract is between you and Foudys; no other person has a right to enforce its terms. These Terms and contracts are in English. Please keep a copy for your records.
Each provision operates separately. If a court or relevant authority finds a provision unlawful or unenforceable, the remaining provisions continue to apply. If we do not immediately enforce a right, that does not mean we have waived it. Any waiver must be in writing.
These Terms are governed by the laws of England and Wales, except where mandatory consumer protection laws in your country of residence take precedence. The courts of England and Wales have non-exclusive jurisdiction, without limiting any rights you may have to bring proceedings in your country of residence.
PART 2: DELIVERY, FAULTS AND RETURNS
8. Where we ship
We ship worldwide. Our estimated delivery times are:
UK addresses: 2–14 working days.
Addresses outside the UK: 10–21 working days.
These are estimates and may vary depending on the destination and product. If there is a delay with your order, we will contact you by email. We always do our best to get orders to customers as quickly as possible.
International orders may be subject to customs fees, import duties or other charges. These are the recipient’s responsibility. Foudys cannot control or advise on these charges; please contact your local customs authority for more information.
9. Delivery costs
We offer free worldwide delivery on orders over £150. For orders under £150, the delivery charges stated in the source policy are:
UK: £4.99.
Europe: £8.99.
Rest of the world: £12.99.
10. Faulty items
If you believe an item has a fault, contact us as soon as possible so we can review the issue.
Report the fault within 14 days of delivery under our stated reporting process.
Include clear photographs showing the fault.
Email the details and photographs to hello@foudys.com.
Include your order number where possible.
Our team will review the information and advise you on the next steps. Please do not return an item before contacting us, as we may need to provide instructions. This reporting process does not limit any statutory rights you may have.
11. Returns
Our stated returns policy allows you to request a return within 30 days of receiving your item.
To be eligible for a change-of-mind return, items should be unworn and unused, in the same condition as received, with tags attached and in their original packaging. You will also need a receipt or proof of purchase. These conditions do not affect rights that apply to faulty, misdescribed or incorrectly supplied goods.
To start a return, email hello@foudys.com. The source policy gives this return address:
Foudys\n293 Deansgate\nManchester\nM3 4EW\nUnited Kingdom
UK customers can use the free Royal Mail Tracked returns service: https://www.royalmail.com/track-my-return#/details/6596
Returns should be sent to the following address after you have contacted hello@foudys.com and received return instructions:
For international returns, we recommend using a reputable tracked courier and keeping proof of postage. Please contact us before sending your return so we can confirm the appropriate return arrangements.
For IDA Sport products, check the product page instructions or email hello@foudys.com to ask about arranging a return label through IDA Sport.
12. Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact hello@foudys.com as soon as possible. Include your order number and, where relevant, photographs so we can assess the issue and help put things right.
13. Items that may not be returned
For hygiene reasons, the source policy excludes socks, leg sleeves, period pants and underwear if they have been worn or removed from their original packaging.
Personalised or customised products, including shirts printed or embroidered to your specifications, are excluded from change-of-mind returns under the source policy. This does not remove rights that may apply if an item is faulty or incorrectly supplied.
The source policy also excludes sale items and gift cards, except where the law requires otherwise. If you are unsure whether an item can be returned, contact us before sending it back.
14. Exchanges
The source policy offers exchanges within 30 days of purchase if the item remains in its original condition, unworn and unused, with tags and original packaging. Personalised items, including printed shirts, are excluded from change-of-mind exchanges, subject to statutory rights.
If you would like to exchange an item for another size, email hello@foudys.com before returning your order. We can check availability and, where possible, put the requested size on hold.
15. Refunds
Once we receive and inspect your return, we will let you know whether the refund has been approved. If approved, the source policy says the refund will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process it.
If more than 14 business days have passed since approval and you have not received your refund, email hello@foudys.com.
PART 3: PRIVACY POLICY
This policy explains what personal information Foudys collects, why we use it, who we may share it with and what rights you have. It applies when you visit our website or social media pages, contact us, subscribe to marketing or buy products through our website or app, where applicable.
We do not sell personal information. We may update this policy from time to time and will publish changes on our website.
16. Who is responsible for your information?
The source privacy policy identifies “Women’s Football Merch” as the data controller and gives the registered office as Empress Business Centre, 380 Chester Road, Manchester M16 9EA. The terms and conditions use the name WOMEN’S FOOTBALL MERCHANDISE LTD. Please confirm the correct legal entity name before publishing.
The source policy names Helen Hardy as the person responsible for data protection matters. You can contact the team at hello@foudys.com.
In this policy, “Foudys”, “we”, “us” and “our” refer to the company operating Foudys.
17. What information we collect
Personal information is information that identifies you or could reasonably be linked to you. Depending on how you interact with us, we may collect:
Identity information: name, title, username, age or date of birth, gender, profile photo and images you send to us or upload to an app, if applicable.
Contact information: email address, telephone number, billing address and delivery address.
Purchase information: products bought, order history, spending, and discount codes, gift cards or offers used.
Account and security information: account details and an encrypted password record, where applicable.
Customer service information: messages, enquiries, product advice requests, complaints and other communications with our team.
Payment information: payment-related details processed when you buy products. Payment providers may process card or bank details directly.
Reviews and feedback: product reviews and feedback you provide.
Marketing information: newsletter subscription details and marketing preferences.
Usage information: pages visited, searches, links or advertisements clicked, how you arrived at our website and any problems encountered.
Technical information: IP address, device and browser details, operating system, time zone, login data and similar technical information.
Social media information: username, profile details and content you make available when you interact with our social media accounts.
We may use aggregated statistics, such as overall website usage. If aggregated information is combined with information that identifies you, we will treat the combined information as personal data.
The source policy says Foudys does not collect special-category or criminal-offence data. Please confirm this remains accurate for current website, app and customer service practices.
18. How we collect information
We collect information directly when you visit our website, create an account, place an order, subscribe to marketing, contact us, interact with our social media, leave a review or provide feedback.
We may also collect technical and usage information automatically through cookies, tracking pixels, server logs and similar technologies, subject to applicable consent requirements.
The source policy also identifies information received through third-party services, including Shopify for e-commerce, Synergy Retail Support for warehouse and delivery services, analytics providers such as Google Analytics and Omnisend, advertising networks such as Google Ads and Meta, and social media platforms including Facebook, Instagram, Twitter/X, LinkedIn, YouTube and TikTok. Please confirm which providers are still used.
19. Why we use information and our legal bases
We use personal information only where we have a lawful basis. Depending on the circumstances, this may be to perform a contract with you, comply with a legal obligation, pursue legitimate interests that do not override your rights, or act with your consent.
Orders and customer service: to process payment, fulfil and deliver orders, manage accounts, respond to enquiries and handle returns, refunds and complaints.
Marketing: to send newsletters and other marketing where permitted. The source policy names Omnisend as the email marketing provider and says it may track email opens and link clicks.
Website analytics and cookies: to understand website use and improve the shopping experience, where applicable consent has been obtained.
Business operations: to manage and improve products, the website, any app and customer service; maintain records; request feedback; and manage the relationship with customers.
Security and legal matters: to protect our systems, prevent or detect fraud, recover debts, establish or defend legal claims and comply with legal or regulatory obligations.
Where we rely on consent, you can withdraw it at any time. This will not affect processing that took place before consent was withdrawn. You can opt out of marketing using the unsubscribe link in an email or by contacting hello@foudys.com.
20. If you do not provide information
If we need certain information to fulfil an order or meet a legal obligation and you do not provide it, we may be unable to process or deliver your order. In that situation, we may need to cancel the relevant order or contract.
21. Who we share information with
We may share relevant information with service providers and other organisations where needed to fulfil orders, operate our business, meet legal obligations or where you have consented. The source policy names the following categories and providers; please verify the current list before publication:
E-commerce and app systems: Shopify and PADOQ.
Warehouse, stock management and delivery providers, including Synergy Retail Support and delivery couriers.
Payment and buy-now-pay-later providers: Stripe, Klarna, Clearpay and PayPal.
Accounting systems: Xero.
Analytics and marketing providers: Google Analytics and Omnisend.
Advertising and social media platforms: Google, Facebook/Meta, Instagram, Twitter/X, LinkedIn, YouTube and TikTok.
Professional advisers, including lawyers, bankers, auditors and insurers.
Public authorities and organisations involved in legal compliance, fraud prevention or credit risk reduction, including HM Revenue & Customs, the police and regulators.
Potential buyers, sellers or successor organisations if all or part of our business or assets are transferred, sold or merged.
Where a provider processes personal information on our instructions, we require it to protect the information and use it only for the agreed purposes. Some organisations, such as public authorities, may act as independent data controllers and will handle information under their own legal obligations.
22. International transfers
Some service providers may process or store personal information outside the UK. The source policy says that information about Shopify’s international transfers is available here: https://help.shopify.com/pdf/cross-border-whitepaper.pdf
For information about the safeguards used for international transfers by Foudys and its other providers, contact hello@foudys.com. Before publication, confirm the actual transfer arrangements and safeguards that apply.
23. How we protect and retain information
We use appropriate security measures to help prevent personal information from being lost, accessed without authorisation, altered or disclosed. Access is limited to authorised people who need the information for their work and who are required to keep it confidential. No internet transmission method is completely secure, so we cannot guarantee absolute security.
We keep personal information only for as long as necessary for the purposes for which it was collected, including legal, accounting and reporting requirements. Retention periods depend on the type and sensitivity of the information, why it is needed, the risk of misuse and applicable legal requirements.
If you unsubscribe from marketing, we may keep a limited record of your details to make sure we respect your preference. We may also retain anonymised information for research, statistics and business planning.
24. Your privacy rights
Subject to applicable law, you may have the right to:
Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of information in certain circumstances.
Ask us to restrict certain processing.
Object to certain uses of your information, including direct marketing.
Request a copy of certain information in a portable format or ask us to transfer it to another organisation where the legal requirements apply.
Withdraw consent where we rely on consent.
These rights are not absolute, and we may need to retain or use some information where the law permits or requires it. To make a request, email hello@foudys.com. We may ask you to verify your identity. Requests are normally handled within one month; complex requests may take longer where the law allows, and we will keep you informed.
25. Marketing preferences
You can unsubscribe using the link at the bottom of any marketing email or contact hello@foudys.com. It may take a short time for systems to update. Unsubscribing from marketing does not stop essential messages about orders or your account.
26. Cookies
Cookies and similar technologies help the website recognise visitors, improve browsing and understand how the website is used. Some cookies may be essential for the website to work; others, including analytics or advertising cookies, may require consent.
You can manage cookies through the website’s cookie settings, where available, and your browser settings. Blocking some cookies may affect website functionality. The source policy references https://www.allaboutcookies.org/ for general information about cookies. Please make sure this section accurately reflects the cookies and consent tools currently in use.
27. Third-party websites
Our website or app may link to third-party websites. We do not control those websites, so please read their privacy policies before providing personal information. Where a third party collects information on our behalf, the relevant arrangements and this policy apply; where it collects information for its own purposes, its own privacy policy applies.
28. Complaints
If you are unhappy with how we use your personal information, please contact hello@foudys.com so we can try to resolve your concern. You can also complain to the UK Information Commissioner’s Office (ICO): https://ico.org.uk/.
29. Keeping information up to date
Please let us know if your contact details change or if you believe information we hold about you is inaccurate or incomplete. You can contact us at hello@foudys.com.
30. Policy dates and review
The source terms and privacy policy were last updated in April 2024. This combined draft has not been legally reviewed and should not be published until the company details, providers, app references, delivery/returns arrangements, cookie practices and current legal requirements have been checked.