Delivery, Faults & Returns

Where do you ship?

We ship worldwide, so wherever you are, you can shop Foudys!

Our estimated delivery times are:

• UK: 2–14 working days

• International: 10–21 working days

These are estimated delivery times and may vary depending on your location and the product ordered. If there are any delays with your order, we’ll get in touch by email. We always do our best to get your order to you as quickly as possible!

International orders

International orders may be subject to customs fees, import duties or other charges. Any additional costs incurred during customs clearance are the responsibility of the recipient.

Unfortunately, Foudys has no control over these charges and cannot advise on the fees that may apply. For further information, please contact your local customs authority.

How much is delivery?

We offer free worldwide delivery on all orders over £150.

For orders under £150, delivery costs are:

• UK: £4.99

• Europe: £8.99

• Rest of the world: £12.99

Faults

We want you to be happy with your Foudys order. If you believe your item has a fault, please contact us as soon as possible so we can look into it and help resolve the issue.

To report a fault:

• Let us know within 14 days of delivery.

• Include clear photographs showing the fault so we can assess the issue.

• Email the details and photographs to hello@foudys.com.

• Include your order number where possible.

Once we’ve received your email, our team will review the information and let you know what happens next.

Please don’t return a faulty item before contacting us, as we may need to provide specific instructions.

Returns

We offer a 30-day return period, meaning you have 30 days from receiving your order to request a return.

To be eligible, items must be:

• In their original condition, unworn and unused.

• Returned with all original tags attached.

• In their original packaging.

You’ll also need your receipt or proof of purchase.

How to return an item

To start a return, email us at hello@foudys.com.

Please send your return to:

Foudys
293 Deansgate
Manchester
M3 4EW
United Kingdom

UK returns

UK customers can use our free Royal Mail Tracked returns service:

Start your return with Royal Mail

We can only accept returns through our designated PO Box, so please use the address and returns service provided above. We’re unable to offer an alternative return address.

International returns

If you’re returning an item from outside the UK, we recommend using a reputable courier with tracking so you can follow your parcel throughout its journey.

Please note that UPS does not deliver to PO Boxes, so we advise against using UPS for your return to avoid potential delays or delivery issues.

IDA Sport returns

If you wish to return an IDA Sport product, please check the instructions on the product page or email us at hello@foudys.com. We can help arrange a return label through IDA Sport where applicable.

If you have any questions about returning an item, please get in touch. We’re always happy to help!

Damaged, defective or incorrect items

Please check your order as soon as it arrives. If your item is damaged, defective or incorrect, contact us straight away at hello@foudys.com.

Please include your order number and, where relevant, photographs of the issue. We’ll assess the situation and work with you to put things right.

Exceptions and non-returnable items

For hygiene reasons, certain products cannot be returned once they have been worn or removed from their original packaging. This includes items such as socks, leg sleeves, period pants and underwear.

Personalised or customised products, including shirts with printing or embroidery made to your specifications, are also not eligible for return unless they are faulty or another legal right applies.

Unfortunately, we cannot accept returns on sale items or gift cards, except where required by law.

If you’re unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If your item is in its original condition, unworn and unused, with all tags attached and its original packaging, we’re happy to help arrange an exchange within 30 days of purchase.

Please note that personalised items, including printed shirts, cannot be exchanged unless they are faulty or another legal right applies.

If you’d like to exchange an item for a different size, you can email us at hello@foudys.com before returning your order. We can then check availability and, where possible, put your preferred size on hold.

Refunds

Once we’ve received and inspected your return, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please bear in mind that your bank or card provider may need additional time to process the payment and for it to appear in your account.

If more than 14 business days have passed since we approved your refund and you haven’t received it, please contact us at hello@foudys.com.

If you have any questions about delivery, faults or returns, please get in touch at hello@foudys.com and our team will be happy to help.