Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags still attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@foudys.com. Please note that returns will need to be sent to the following address: 

Foudys, PO Box 601, Manchester M16 6HY, United Kingdom.

UK/Domestic customers can use our free return service using our Royal Mail Tracked service here:

https://www.royalmail.com/track-my-return#/details/6596

You can always contact us for any return question at hello@foudys.com.

Please note: If you are looking to return an IDA Sport product, please check your item's product page instructions, or, email us to organise a return label with this company.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

There are some limited exclusions, for hygiene reasons, if products such as socks, leg sleeves, period pants or undergarments are worn or removed from packaging this removes the right to return of these products and no refund will be processed.

Additionally custom products that have print or embroidery, that are personalised to your specification are not eligible for return,

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If the product remains in the same condition as it was when initially purchased, we will happily arrange an exchange within 30 days of the purchase.  We are unable to exchange personalised items.

You can make a request to place an item you'd like to exchange size to on hold, by emailing us at hello@foudys.com prior to sending back your order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at hello@foudys.com.